Q: Why are you making this change?
The change to no longer offer free hostnames will allow us to invest in our customer support teams, so that we can continue to deliver an exceptional customer experience. Additionally, we have an obligation to have the cleanest network possible. We have seen an increase in abuse issues with free hostnames in recent years, and the most responsible action we could take for our paying customers was to end the service.
Q: When are you making this change?
Beginning Monday, April 7th through Wednesday, May 7th, current DynDNS Free hostnames will remain active. After May 7th, any free accounts that have not upgraded their accounts to VIP by purchasing an upgrade to Remote Access will have their DynDNS free services disabled
. Several email notices detailing the changes being made will be sent out during this 30-day period.
Q: How have I been notified about these changes?
If you are a user who is impacted by these changes, you will have received an email detailing the situation on or around the date of Monday, April 7th. We have also posted additional information about this change to our blog, as well as our Dyn Community forum. If you did not receive an email from us, and feel that you should have, please contact firstname.lastname@example.org
Q: How can I continue using my hostname(s)?
In order to continue using your dynamic DNS hostname(s) after May 7th, you must upgrade to a Dyn VIP account by purchasing Remote Access (DynDNS Pro). Dyn has provided all current free users with an exclusive discount that can be applied to the upgrade, so please check your email for more information on how to apply the discount immediately.
Q: How does upgrading to Dyn Remote Access (DynDNS Pro) benefit me?
By upgrading to Dyn Remote Access, users will get to keep their current Dyn free hostnames, as well as the ability to create up to 30 hostnames in total. You will also have more than 260 unique hostnames to choose from, access to customer support, and will see a performance upgrade in the coming years from our investments in the platform.
Q: How long do I have before I need to make up my mind?
In the interest of providing our free users with enough time to evaluate their options, we will be giving all free users 30 days from Monday, April 7th to Wednesday, May 7th to decide whether they would like to upgrade to a VIP user at a discounted rate, or join another free dynamic DNS provider.
Q: What happens if I decide not to purchase Dyn Remote Access?
After May 7th, any free accounts that have not upgraded their accounts to VIP by purchasing an upgrade to Remote Access will have their DynDNS free services disabled
. This means that any dynamic DNS hostnames that were associated with your DynDNS Free service will expire.
Q: What if I am already a VIP customer?
Dyn VIP customers will not be impacted by this change unless they have free hostnames in their account. Paid hostnames will not be affected, but the free hostnames will be.
Q: I was an early donator and was promised free services for life. Are my free services lost?
All of the free services promised to donators will be honored and they have been contacted. If you feel that you got an email in error, please contact email@example.com